Introduction
ViewWise respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and your rights.
Information We Collect
Account Information
- Name
- Email address
- User ID
- Authentication information (such as Google Sign-In)
Property Viewing Content
Users may upload:
- Photos
- Videos
- Voice recordings
- Written notes
- Speech-to-text content
- Property concerns
Subscription Information
We process subscription status through Apple App Store, Google Play, and RevenueCat to determine entitlement to premium features.
We do not receive or store your payment card details.
Device Information
We may collect limited technical information necessary to operate the App, such as device type, operating system version, and diagnostic information where applicable.
How We Use Your Information
We use your information to:
- Create and manage your account.
- Authenticate users.
- Store property viewing records.
- Generate AI-powered property reports.
- Synchronise your data across devices.
- Restore subscriptions.
- Improve the reliability and security of the App.
- Provide customer support.
AI Processing
Photos, videos, notes, and voice content may be processed to generate AI-assisted property reports.
AI-generated reports are based on the information provided by users and should not be treated as professional advice.
Third-Party Services
The App may use trusted third-party services, including:
- Google Sign-In
- RevenueCat
- Cloud storage and backend infrastructure
- AI processing providers
These providers process information only as necessary to provide their services.
Data Sharing
We do not sell your personal information.
We may share information:
- With service providers who operate the App.
- When required by law.
- To protect legal rights or prevent fraud.
Data Retention
We retain your information while your account remains active or as required to provide the services.
You may request deletion of your account and associated personal information, subject to legal obligations.
Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.
No method of electronic storage or transmission is completely secure.
Your Rights
Depending on your location, you may have rights to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your data.
- Withdraw consent where applicable.
- Object to certain processing.
UK and EEA users may also have rights under the UK GDPR and GDPR.
Children's Privacy
ViewWise is not intended for children under the age of 13 and does not knowingly collect personal information from children.
International Transfers
Your information may be processed in countries other than your own where our service providers operate. Appropriate safeguards are applied where required by law.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available within the App and on our website.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Questions about your data? We're happy to help.
Contact us